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Select this link to jump lower on the page to see our shipping policy. Eclectic-ware Return Policy
Should a return of merchandise arise, or defective items discovered, the following guidelines apply: 1) Defective Merchandise:
all items are inspected when Eclectic-ware (EW) receives inventory and prior to shipping to customer. If found defective, they will not be shipped to anyone. Customer will be notified. Customer will determine to continue with order, change order, or cancel order. Any deposits will be credited or returned if collected. If customer receives defective merchandise, contact EW for an Return Goods Authorization (RGA). Please do not send the package back without contacting EW first. Customer has up to 15 days to report defective merchandise in order to receive credit. Reports of defects after 15 days may not be honored. If hardware becomes defective in everyday use within a respectable time frame, then an exchange will be at the manufacturer's discretion and it will become a warranty matter. Eclectic-ware extends no manufacturers warranties.
2) Damaged Merchandise:
if package received by customer shows noticeable damage, it should be opened immediately and inspected. If merchandise is damaged, contact EW via phone, fax, or e-mail immediately and describe the condition of the merchandise and outer box. In most cases, it is OUR responsibility to file a claim with the freight carrier. All package leave EW with appropriate insurance. A replacement order will be shipped without further expense to the customer. Our reimbursement will come from the freight carrier. Freight carriers generally come to collect the damaged items. It is important to keep all packing material and the box it was shipped in. If the customer fails to provide everything to the freight carrier, our claim could be denied and the cost of replacement will be passed onto the customer. Please be sure to follow the instructions provided should you received a damaged item.
3) Shortages:
contact EW immediately of any shortages. All packages will be carefully inspected for proper items and quantities at time of shipment. Precautions are taken with this beautiful hardware. If there's a big hole in the box, the shortage is the result of freight carrier damage. Follow the steps in paragraph 2. All shortages need to be reported within 10 days of receipt of package.
4) Cancellations (before or after receiving merchandise):
many cancellations are subject to a restocking fee. The vendor restock fee can be waived only if the manufacturer has taken no action on the order and does not charge EW a cancellation fee. If the order is in production, or in transit to EW or in transit to the customer, then the following schedule will apply: a) most returnable eclectic knobs and pulls are subject to a 35% restock fee; b) Rock Solid, Turned In Stone, Arthur Harris, Premier Hardware Designs, C&R Woodcrafters, Woodmont Doors, and Glover & Smith products are nonrefundable - they are custom made; c) Woodmont Doors are custom sized and therefore nonrefundable; d) Siro, Classic Brass, and Amerock hardware is restocked at 25% restock; e) all "special order" Lenape bath hardware is now non-returnable due to it being on close out, stocked Lenape bath hardware is 15% restock; f) AC Products bath hardware that are popular items and colors that we choose to stock are restocked at 15%, but colors that are special ordered due to lack of popularity are subject to a $25 return fee and 10% of the item value. The $25 fee is imposed by AC Products, not us. We cannot keep items that may not sell again for years. AC Products has well over 100 ceramic color choices. And g) other functional cabinet hardware as long as returned in its original carton and in re-saleable condition is subject to 10% to 25% restocking fee, depending upon the product, manufacturers rules, and how it is received back. Items must be in their original packaging, clean, and in NON-used condition. It is Eclectic-ware's concern to work with you regarding canceling or returning an order. If EW incurs no fees from its vendors for halting items in production, we will
not charge you their fee. If you plan to purchase other items, we will see what can be done to lower any restock/cancellation fee, or waive freight, or whatever reasonable alternative we can provide.
4a) Return time limit:
for normal non-custom non-stock items, we cannot accept returns after 30 days. We are restricted to 30 days to return items to most vendors. These are manufacturers policies. So we would have to have returns back in time to return them to our vendors for partial credit. Our vendors do charge restock fees. Returns on items we normally stock will be accepted up to 60 days. Certain product lines cannot be returned at all: Woodmont Doors custom made doors, Rock Solid products, Glover & Smith remaining close out items, Arthur Harris, C&R Woodcrafters, Turned In Stone products, and Premier Hardware Designs custom made hardware. When custom hardware is produced, sometimes that exact configuration is not asked for again. It is very difficult to resell or close-out sell specially made custom hardware. Small AC Products orders and small Doug Mockett orders also cannot be returned. For AC Products items that we stock due to popularity, those can be returned.
4b) For cancellations of orders after the order is processed, a minimal 5% cancellation fee will apply, up to 10% depending upon the amount of work that was involved in processing the order (it varies by
product line). There are non-recoverable credit card commissions and transaction fees that we can never get returned. Huge corporations may be able to give full refunds, but we have to at least cover our processing
expense. So if you ever do have any questions prior to ordering, definitely call or e-mail us. We are here to help. We do not want to charge you, but if it just cost us $20,
$30, or more to process and cancel an order, we just cannot give that away either. We ask for your understanding in this. 5) Discontinued items:
all orders will be shipped complete unless otherwise requested by customer not to do so. EW has no control over manufacturers deleting items from their lines. EW will update its web site as changes are made known. Customer will be notified if items ordered are found to be discontinued. Customer is not responsible for discontinued items. Any deposits if any collected will be promptly refunded in the event the order is canceled by customer and a new selection is not made.
Any and all return shipping costs are the responsibility of the customer. We will cover shipping costs only if the error is ours. And of course if we do make an error, there are no restocking charges. We would never
charge someone for our mistake. Restocking charges apply as stated in the paragraphs above. Return to top of page | Ordering information page Shipping Policy: All inbound merchandise will be
shipped within 1 to 2 business days upon receipt of merchandise from the manufacturer. Eclectic-ware makes no promises of delivery times and is dependent upon manufacturers' stock and production times. Many of the knobs
and pulls shown in this site are produced by the manufacturers as orders are received for them. Some manufacturers' lead times range as little as 4 to 10 days and a few range near 3 to 6 weeks. You will be
notified as to when the hardware is estimated to ship. Items in stock can ship sometimes the same day that you place your order and will usually ship by the next business day. Eclectic-ware will ship via UPS Ground,
Fed Ex, USPS Priority Mail, or US Mail, whichever offers the best travel time, best price, and best safety
for each package to your locality. All packages will leave standard ground transportation unless noted by customer to ship via air freight. Some items require more careful handling, and we use the freight carrier who has proven well to protect such items. Customer is responsible for outgoing freight charges. Please allow several days for delivery depending upon your distance from Florida, USA (most continental shipments take 2 to 5 days). Overseas and Canadian shipments may be subject to customs regulations. The most economical freight carrier will be utilized to help keep your shipping cost down.
All packages must be paid for in advance of shipping via VISA, Mastercard, American Express, Discover, or check/money order. COD shipments can be sent, but only to business locations. We cannot ship via COD to
residential addresses. Next Day Air and Second Day Air shipments cannot be sent via COD. Expedited shipments must be prepaid before shipping.
(Page last updated December 3, 2009) Return to top of page | Ordering information page |
